FAQ

General

Where is the event held?

Round Rock Multipurpose Complex
2001 N. Kenney Fort Blvd
Round Rock, TX 78665

I’m a photographer, how do I get a press pass?

If wish to volunteer as a photographer on the photo team, volunteer registration will be available in February 2018. If you are with a news outlet, please use this press pass form.

How do I volunteer?

Information on how to volunteer will be available in February 2018. Please fill out this form if you are interested, and we will send you an email when volunteer registration launches.

What can and cannot be brought into the venue?

A full list of site policies is available here.

Are there water fountains and/or water available for purchase on-site?

Yes. Water will be available at each field and at all athletic trainer tents. There are also water fountains located at the bathrooms.

What hotels should I stay at?

For players, click this link to see available hotels. For fans, click this link to see available hotel discounts.

Where is the lost and found on-site?

Lost and found will be located at the guest services tent.

How can I receive event updates?

Sign up for our email list here.

Will there be a livestream of the event?

Yes! More information on the livestream will be available in 2018.

Where can I find the event schedule?

The full event schedule will be available in early April 2018.

What kind of seating will be available?

Both bleacher and chair seating will be available throughout the park.

Will there be parking on site? Is it free?

Yes, and parking is free.

Is there Wifi on site?

Yes, public Wi-Fi will be available.

Are pets allowed into the facility?

No pets are allowed into the facility. Service animals are permitted at the facility.

Food and Drink

What sort of food and drink will be available to purchase on site?

A variety of food and drink will be available to purchase on site. More information will be available in 2018.

Tickets

Will tickets be sold on-site at the event?

Yes! However, for the best prices on tickets, we encourage you to purchase your tickets in advance.

Do I have to bring my ticket to the event?

Yes, all ticket-holders must bring a copy of their ticket, either printed or using an e-ticket on your smartphone or tablet.

What is the refund policy?

All ticket purchases are non-refundable.

What is the ticket transfer policy?

We allow ticket transfers up to 48 hours before the event. To transfer a ticket to someone else, email events@usquidditch.org with your confirmation number, the order’s original name and email address, and the name and email address of the person you are transferring the order to.

I lost my ticket, what do I do?

Before the event, email events@usquidditch.org and we will help you. On-site, go to the ticket booth at the main entrance. We will be able to look up your ticket purchase there.

How do I purchase tickets to the afterparty?

Afterparty tickets will be on sale through Eventbrite. We will have more information on the afterparty later in 2018.

Vendors and Merchandise

How do I sign up to vend?

Fill out the form on this page.

Will vendors accept credit cards?

The USQ merchandise booth will accept credit cards. Other vendors may or may not accept credit cards. Click here for more information.

How do I pre-order a t-shirt

If you are buying a ticket, you may pre-order merch through Eventbrite. Those not buying a ticket or those who forgot to add an item to their order may do so here. All pre-ordered merch items will be available for pick-up on site during the event.