FAQ

General

Where is the event held?

Round Rock Multipurpose Complex
2001 N. Kenney Fort Blvd
Round Rock, TX 78665

I’m a photographer, how do I get a press pass?

If wish to volunteer as a photographer on the photo team, fill out this form. If you are with a news outlet, please use this press pass form.

How do I volunteer?

Fill out this form

What can and cannot be brought into the venue?

A full list of site policies is available here.

Are there water fountains and/or water available for purchase on-site?

Yes. Water will be available at each field and at all athletic trainer tents. There are also water fountains located at the bathrooms.

What hotels should I stay at?

For players, click this link to see available hotels. For fans, we have a special $119 rate available at the Holiday Inn Austin Round Rock. Email events@usquidditch.org for information on how to book. 

Where is the lost and found on-site?

Lost and found will be located at the guest services tent.

How can I receive event updates?

Sign up for our email list here.

Will there be a livestream of the event?

Yes! We will be livestreaming on YouTube

Where can I find the event schedule?

The full event schedule will be available in early April 2019.

Where can I find a map with pitch assignments?

The site map will be available on the website later in 2019.

What kind of seating will be available?

Both bleacher and chair seating will be available throughout the park.

Will there be parking on site? Is it free?

Yes, and parking is free.

Is there Wifi on site?

Yes, public Wi-Fi will be available.

Are pets allowed into the facility?

No pets are allowed into the facility. Service animals are permitted at the facility.

Food and Drink

What sort of food and drink will be available to purchase on site?

A variety of food and drink will be available to purchase on site.

In addition, the concessions stand will be open in lower level of the clubhouse building.

Tickets

Will tickets be sold on-site at the event?

Yes! However, for the best prices on tickets, we encourage you to purchase your tickets in advance.

Do I have to bring my ticket to the event?

Yes, all ticket-holders must bring a copy of their ticket, either printed or using an e-ticket on your smartphone or tablet.

What is the refund policy?

All ticket purchases are non-refundable.

What is the ticket transfer policy?

We allow ticket transfers up to 48 hours before the event. To transfer a ticket to someone else, email events@usquidditch.org with your confirmation number, the order’s original name and email address, and the name and email address of the person you are transferring the order to.

I lost my ticket, what do I do?

Before the event, email events@usquidditch.org and we will help you. On-site, go to the ticket booth at the main entrance. We will be able to look up your ticket purchase there.

Vendors and Merchandise

How do I sign up to vend?

Fill out the form on this page.

Will vendors accept credit cards?

The USQ merchandise booth will accept credit cards. Other vendors may or may not accept credit cards. Click here for more information.

How do I pre-order merch?

If you are buying a ticket, you may pre-order merch (event t-shirt and event tank) through Eventbrite. Those not buying a ticket or those who forgot to add an item to their order may do so through Paypal in January 2019. All pre-ordered merch items will be available for pick-up on site during the event.